Shipping and Returns
Questions? We're in this together!
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Email us at firstname.lastname@example.org
Q: What kind of packaging do you use/how do you ship your products?
A: We ship plastic-free, always. Our dish rags & dishcloths, reusable paper towels, paperless towels, loofah sponges, and dish scrubbers are packaged with recyclable craft paper or boxes with acid-free ink.
Q: What are your shipping rates?
A: Shipping is free if your order is $50 or more. If it is lower than $50, it is a flat shipping rate.
Q: I got my order but my item was damaged. What can I do?
A: Damages must be reported within 48 hours of delivery. Please send a picture of the damage along with your order number to email@example.com so we can replace your item(s) or file a claim with the postal service. Include photos of your package with the product, box, packaging, and invoice in view in order for us to get an idea of how the damage occurred.
Q: Something was missing from my order. What can I do?
A: Please email us with your order number and photos of your package (exterior and interior packaging, contents, and the invoice in view) to firstname.lastname@example.org and we will work towards a resolution.
Q: My order says it’s been delivered but I haven’t received it. What can I do?
A: Once we ship your order, it is in the care of the postal service. Here’s what you can do to investigate the whereabouts of your package:
- Verify the shipping address is correct on your order
- Call your local post office. They often have more accurate details on the delivery, like how and where it was left
- Ask other household members if they have seen it or with neighbors to see if it was delivered to them by accident
If your package still has not arrived, email us at email@example.com with your order number.