Shop Policies

Order processing time

We ship your order in 1-2 business days (not including weekends) from our warehouse in Illiopolis/Illinois when you place your order. Please keep this in mind when placing your order.

Estimated shipping time

We ship with USPS, UPS and Amazon.

United States: 3-8 business days
Canada: 7-14 business days

Coupon codes

Only one coupon code allowed per order.

Cancellations

Orders may be canceled within 24 hours, as long as it has not been shipped.  We cannot combine orders for shipping or make changes to an existing order.

Address Changes

Address changes are handled on a case by case basis and cannot be guaranteed. Please verify your shipping address before placing your order.

Returns

At Ecoboo LLC we are dedicated to the quality of our products and the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, items can be returned for a refund or exchange within 30 days after your order is received. Items must be in the original packaging, unused and unwashed.  The buyer will be responsible for all associated return shipping costs.  If your item qualified for reduced rate shipping, the original shipping cost will be taken out of the refund. Please contact us for the returns. 

Damaged or Missing Items

Damaged and missing items must be reported within 48 hours of package delivery.  Please provide your order number and photos including; interior AND exterior packaging, shipping label, invoice and package contents to [email protected]

Please contact us with your order number to get the process started for any cancellations or returns: [email protected]

Payment Options

We accept payments at checkout, including Paypal and credit cards (Stripe).  Email us at [email protected] if you don’t see your preferred payment method listed.